Refund & Cancellation Policy – MEPO LABS / Broperks

Last updated on 14-08-2025 13:42:16

At MEPO LABS (operating the Broperks loyalty platform), we aim to ensure a smooth and fair experience for customers and partner cafés. This policy explains how cancellations and refunds work for loyalty points, direct payments, and partner subscriptions.

1. Service Cancellations (For Partners)

  • Partners can cancel their subscription within 7 days of onboarding if they have not actively used the service.
  • If customer transactions or point redemptions have already taken place, the subscription fee for that billing cycle will not be refunded.
  • All cancellation requests must be submitted in writing to info@broperks.com or via the official WhatsApp support channel.

2. Loyalty Points Transactions (For Customers)

  • Once Broperks points are redeemed at a partner café, the transaction cannot be reversed.
  • If the redeemed order has a quality or service issue, customers must raise it directly with the café staff at the time of service.
  • Broperks does not provide cash refunds for points. However, in case of a verified error (e.g., points deducted but order not served), points will be re-credited to the customer’s Broperks account.

3. Direct Payments via Broperks App

Payments made through the Broperks app are processed directly to the partner café via our payment gateway.

Order Cancellations

  • If a customer wishes to cancel an order, they must do so before the café starts preparing it.
  • Refund eligibility will depend on the partner café’s cancellation policy.

Refunds

  • In case of non-delivery, duplicate payment, or confirmed payment gateway error, a refund will be initiated after verification with the partner café.
  • Refunds will be processed to the original payment method within 7–10 working days after approval.

Broperks acts only as a payment facilitator and is not responsible for disputes relating to food quality, order size, or delivery time — these must be resolved directly with the partner café.

4. Technical Issues

  • Any issues such as failed payment, double deduction, or points not credited must be reported within 24 hours to our support team.
  • Verified issues will be resolved by restoring points or processing a payment refund as applicable.

5. Contact Us

For all cancellation, refund, or complaint requests, contact us at:
📧 info@broperks.com